OnlineZeal is one of the leading and most trustworthy digital marketing agencies in Nepal.
Job Details
Tinkune Marg, Kathmandu, Nepal Job Description
- Respond to customer inquiries via phone, email, and chat,
- Conduct Mystery calls,
- Generate daily and monthly report,
- Resolve customer issues and complaints in a professional manner,
- Provide accurate information about products and services,
- Process orders, returns, and exchanges,
- Upsell and cross-sell products and services,
- Document customer interactions and transactions,
- Collaborate with other departments to ensure customer satisfaction,
- Identify and escalate priority issues,
- Meet and exceed customer service goals.
Required Qualifications:
- High school diploma or equivalent,
- Prior experience in customer service or a related field,
- Excellent communication and interpersonal skills,
- Strong problem-solving abilities,
- Empathetic and patient demeanor,
- Proficiency in using customer service software and tools,
- Knowledge of product and service offerings,
- Familiarity with CRM systems and call center operations
Skills
Problem SolvingFlexibleAdaptabilityDigital MarketingCommunication SkillsLeadershipTime ManagementinterpersonalEmpatheticPersuasive in