• Respond to customer inquiries via phone, email, and chat,
• Conduct Mystery calls,
• Generate daily and monthly report,
• Resolve customer issues and complaints in a professional manner,
• Provide accurate information about products and services,
• Process orders, returns, and exchanges,
• Upsell and cross-sell products and services,
• Document customer interactions and transactions,
• Collaborate with other departments to ensure customer satisfaction,
• Identify and escalate priority issues,
• Meet and exceed customer service goals.

Required Qualifications:

• High school diploma or equivalent,
• Prior experience in customer service or a related field,
• Excellent communication and interpersonal skills,
• Strong problem-solving abilities,
• Empathetic and patient demeanor,
• Proficiency in using customer service software and tools,
• Knowledge of product and service offerings,
• Familiarity with CRM systems and call center operations