• Provide prompt and courteous assistance to customers via phone, email, live chat, or in-person interactions.
• Address customer inquiries, concerns, and issues with professionalism, patience, and empathy.
• Listen actively to understand customer needs and offer accurate information and solutions.
• Effectively navigate computer systems, databases, and software to access customer information and provide assistance.
• Handle customer requests, such as order tracking, product information, billing inquiries, and technical support.
• Maintain a positive and friendly attitude to create a welcoming customer experience.
• Handle challenging and demanding customer situations with professionalism and a calm demeanor.
• Follow up with customers to ensure their inquiries are fully resolved and their needs are met.
• Participate in ongoing training and professional development to enhance customer service skills.
• Provide feedback to team leads or supervisors to improve customer service processes.

Other Specification:

• High school diploma or equivalent; some college education preferred.
• Previous experience in customer service, retail, or related field is a plus.
• Excellent verbal and written communication skills.
• Strong active listening skills and the ability to understand customer needs.
• Proficiency in using computer systems, databases, and software applications.
• Empathetic and patient approach to handling customer inquiries and concerns.
• Problem-solving abilities and the capability to think on your feet.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented and accurate in data entry and record-keeping.
• Team player with the ability to work collaboratively and contribute to a positive team atmosphere.
• Flexibility to work varying shifts, including weekends and holidays if required.
• Familiarity with customer relationship management (CRM) systems is a plus.

Job Location: Durbarmarg and Tribhuwan International Airport