• Respond to customer inquiries via phone, email, or chat in a friendly and efficient manner
• Maintain and update customer records and databases accurately
• Process orders, forms, applications, and requests
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Perform routine data entry tasks, ensuring high accuracy and consistency
• Collaborate with team members to resolve issues and improve service quality
• Maintain confidentiality and security of sensitive information

Other Specification 

• Proven experience in customer service or data entry preferred
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Proficiency in MS Office (especially Excel) and data entry software
• Ability to multitask and work in a fast-paced environment
• Positive attitude and a strong work ethic