The Front Desk Receptionist serves as the first point of contact for guests and visitors. They are responsible for providing excellent customer service, managing reservations, handling guest check-ins and check-outs, and ensuring smooth daily operations at the front desk.

• Greet guests warmly and professionally upon arrival
• Handle check-in and check-out procedures efficiently
• Manage room reservations, cancellations, and modifications using property management software
• Answer and direct phone calls and emails in a timely manner
• Provide accurate information about the hotel, services, local attractions, and transportation
• Maintain a neat and organized front desk area
• Handle guest complaints or issues with patience and professionalism
• Communicate with housekeeping and other departments to ensure guest satisfaction
• Manage cash and process payments accurately
• Ensure security protocols are followed for guest information and room access