The Customer Relation Officer is responsible for building and maintaining strong relationships with customers by addressing their concerns, providing appropriate solutions, and ensuring a high level of customer satisfaction. The CRO acts as a bridge between the company and its clients, aiming to enhance the customer experience and long-term loyalty.

Major Job Responsibilities:

• Serve as the first point of contact for customers via phone, email, or in-person.
• Respond promptly and professionally to customer inquiries and complaints.
• Resolve customer issues efficiently and effectively.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow up on customer feedback and implement improvements where necessary.
• Educate customers about company products, services, and policies.
• Assist in onboarding new customers and providing guidance on service use.
• Collaborate with internal teams (e.g., sales, marketing, technical support) to meet customer needs.
• Conduct customer satisfaction surveys and prepare reports on customer insights.

Other Specification:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Additional certifications in customer service. 
• 1–2 years of experience in a customer service or client-facing role.
• Academic background In science is preferred.
• Experience in Invitro & Diagnostic Sector is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Problem-solving and conflict resolution abilities.
• Customer-focused with a positive, empathetic, and professional attitude and ability to multitask and manage time efficiently.

 Working Conditions:

• Full-time
• Standard office hours
• Office-based with occasional off-site duties for meetings or events.